Privacy Policy Page

JAYBRIGHT LIMITED COMPANY PRIVACY NOTICE :

To the staff: this is an external policy that intends to inform our website visitors about their rights as customers and how their personal data is used.{note: this will not appear on the website privacy policy}
1.      About the Notice
When you use our website or mobile applications, jaybright limited company team may collect and use information about you that is personal to you. It outlines our practices for using and protecting your personal information, as well as your rights with regard to the same information.
2.      Who are Jaybright Technologies
The most popular pan-African online retailer is Jaybright Technologies. Our platform is made up of our marketplace as a whole, which connects buyers and sellers, our distribution service which enables buyers (consumers) collect packages from sellers who does the transport, and our payment service that enables platform users to conduct business with our online team in a more effective and efficient manner . This website as well as the mobile app are managed by members of  Jaybright group of companies, whose ultimate parent business is Jaybright Technologies. Information about our subsidiaries is available on our website. Any personal data that is provided to or obtained by Jaybright Technologies through its subsidiary is under control of the firm.
3.      The data collected about you?
What is personal data: personal data is any information that can directly or indirectly identiy a person. Therefore; Any information that may be used to directly or indirectly identify a specific person is referred to as personal data. Your personal information is collected so that we can offer services and products that are customized for you as well as enabling us to analyze  make improvements to our offerings. For marketing and personal data optimization reasons, we may collect, utilize, retain, and transfer several types of personal data. In order to make specific offers to our consumers for particular goods and services, Jaybright technologies also employs Google Digital Marketing.
During registration either as an affiliate or just a regular customer, you will be required to provide personal details. Kindly note that the details provided are applicable on both website and mobile app. The details provided also helps in the transaction process.
The information we collect includes:

4. From the first person (you):
a)      Contact details/user information
                                    i.            Name
                                  ii.            Email address
                                iii.            Postal address
                                iv.            Phone number
b)      Online registry information
                                i.            Passwords
c)      Payment information (billing address, card information where applicable)
d)      Satisfaction information(Thats is reviews as per customer satisfaction level)
e)      Marketing preferences especially for those who are our affiliates
f)       Demographic information such as gender, age and date of birth.
5. From third parties (generated or autmatically collected):
your searches, views, downloads, and purchases are included in the market. Additional sources of information about you include our carriers, payment service providers, merchants/brands, and advertising service providers.
These kinds of personal information may concern your device (like your computer, tablet, or other mobile device), how you use our websites and apps (as well as any third-party websites with whom we have collaborated), and/or your choices, interests, or location. Examples of this kind of data include:
a.       Social media profile picture
b.      Personal data contained within content generated by users such as blog sites and other social media sites
c.       How long you spend on other areas of the site
d.      Which products have you looked at online
e.       Identifiers that are uniquly associated with your device.
f.        Age and name
 
We make an effort to give you options when it comes to the Personal Data that you give us. Where required by law, you can indicate that you want Jaybright to use your Personal Data to give you a customized experience/targeted advertising & content by checking the appropriate box(es) where necsesary  on the registration form or by responding to the question(s) posed by Jaybright representatives . Closing your account or sending an email to sales@jaybright.co.ke   are both options you have if you decide you no longer want to take advantage of this personalisation or inquire more information about our produts and website in general.By clicking on this sales@jaybright.co.ke
6. Indentifers/Disclaimers
On your desktop or laptop, mobile phone, or tablet, we will install an encrypted text file called a cookie if you agree. By allowing us to differentiate you from other users of our website and mobile applications, cookies enable us to provide you with an improved browsing experience. To learn more about cookies and how we use them, please read our Policy Disclaimer.
7. How to use personal data
The personal data that is added is used to operate, develop and improve the services and the products that we offer which includes the following:
a.       Adding you as a new client.
a.       Handling and sending out your orders.
b.      Taking care of your interaction with us.
c.        Making it possible for you to take part in campaigns, contests, and surveys.
d.       enhancing our applications, services, and products.
e.       Endorsing or promoting goods or services that might be of interest to you.
f.        Giving you access to specific goods and services provided by our partners and suppliers.
g.      Upholding our legal requirements, which may include occasionally confirming your identification.
h.      I'm spotting/identifying  fraudlent activities.
8. Legal justification for processing personal data:
Only when we have a legitimate reason to do so will we process your personal information. The reason we acquired and handled your personal data will determine the legal basis. Almost always, one of the following will serve as the legal foundation:
a.       Accord/Consent: An illustration would be if you agreed to receive specific marketing materials from us. You may opt out at any time by following the "unsubscribe" link found at the bottom of every marketing email we send you, among other ways.
 
b.      Our honest commercial interests: When we need to know more about our customers, advertise our services, and run efficiently, as long as each of these things is done in a way that is legal and doesn't adversely affect your privacy or other rights.
 
c.       Lawful compliance with regulations: This refers to situations in which we must use your personal information to abide by a legal requirements.
9. The art of sharing your personal information
A.   For the following reasons, we might have to divulge your personal information to outside parties:
 
·         Sales of goods and services: We might be forced to give your personal information to third parties in order to supply goods and services you have purchased from them on our marketplace.
·         Working with third-party service providers: We hire other people to carry out specific tasks for us. Examples include delivering items, analyzing data, helping with marketing, processing payments, sending material, determining and managing credit risk, and completing orders for goods or services.
·         Business transfers: As we expand our company, we might sell or acquire other companies or services. Customer information may be transferred together with other corporate assets in such deals.
 
 
·         Detecting fraud and abuse: We share account information with other businesses and organizations for the purposes of reducing credit risk, detecting fraud, and complying with the law.

B   When we divulge your private information to other parties, we:
·         Only allow them to use your personal data for specific reasons and in line with our instructions, and require them to agree to use your data in accordance with the provisions of this privacy notice, our privacy policy, and relevant legislation.
·         Your personal information cannot be used by our third-party service providers for their own purposes.

10. Data holding/retention/keeping

We will make every effort to process your personal data for no longer than is necessary to achieve the goals outlined in this privacy notice. Your personal information may only be kept in an identifiable form as long as:
·         Our relationship with you is ongoing. By doing this, we'll be able to enhance your interaction with us and make sure you hear from us.
·         Your Personal Data is required for the purposes listed in this Privacy Notice, and we have a legitimate legal basis for doing so.
·         The length of (i) any relevant statute of limitations (i.e., any time frame during which a person may file a lawsuit against us), and We will actively review the personal data we hold and delete it securely, or in some cases anonymise it, when there is no longer a legal, business or consumer need for it to be retained.

11. security on data
We have taken security precautions to guard against the unauthorised use, access, loss, alteration, or disclosure of your personal information. Furthermore, we only allow employees, agents, contractors, and other third parties that need to know for work-related purposes to have access to your personal information. They are obligated to maintain confidentiality and will only process your personal information as directed by us. When we are required by law to do so, we will notify you and any relevant regulator of a potential breach and will have mechanisms in place to deal with it.
12. Customers rights
        i.            It's crucial that the personal information we have on you is authentic and up to date. If your personal information changes throughout your partnership with us, kindly let us know.
      ii.            In certain situations, you may have legal recourse regarding your personal data, including the right to access, rectify, or erase it, to object to or limit its use, to request that we transfer your information to another party, and to unsubscribe from our emails and newsletters.
    iii.            You have the choice of canceling your account if you want to permanently delete your data from our website and other applications. By clicking on this link and following the steps, you can close your account. All goods and services that you have access to through your account will stop being offered as soon as it is closed.
    iv.             If your request is unjustified or you don't supply the additional information required to verify your identity, we may decline to comply to it.